Giottus FAQ | Account, KYC, Trading & Support Guide

Support

How to contact support (chat, email, phone)?Giottus offers 24/7 customer support through multiple channels: live chat on the dashboard, phone at 7824878248, and email at support@giottus.com. 

The support team is available round-the-clock to assist with queries and concerns. Giottus values user experience and aims to provide prompt assistance. Support is accessible anytime for help with questions or issues.


Average response time.

Giottus aims to respond quickly to inquiries across support channels. Live chat responses  typically take 1-3 minutes, while email responses take 24 hours. 

Phone support has an average wait time of under 5 minutes during peak hours. The team strives to resolve issues efficiently and provide the best solutions.


Escalation & grievance redressal officer details.

For escalation and grievance redressal, please reach out to Giottus' customer support via phone, email, or live chat for further assistance and details.


Multi-language support (Tamil, Hindi, English, etc.).

Giottus offers multi-language customer support in English, Tamil, Hindi, Telugu, Kannada  and Malayalam. Users can choose their preferred language when reaching out via chat, phone, or email. 

The support team will connect users with a representative who can assist in the chosen language. This ensures a smooth experience for users across India.


Help for corporate clients separately.

Giottus offers dedicated support including account setup, bulk transactions, customized solutions, and priority support. 

Support is available via email at Support@giottus.com. The team provides guidance on platform features, trading strategies, and compliance best practices.


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