Giottus FAQ | Account, KYC, Trading & Support Guide

Security

1. How much of user funds are kept in cold storage?


90% of funds are kept offline in a secure way using a reputed international custodial partner.

2. Do you have insurance for user funds?


Yes, we have a $250-million insurance coverage for robust asset protection.


3. How to enable 2FA?


To activate 2FA, in the mobile app/ website go to the profile section and click on enable google 2fA, scan the QR code with Google Authenticator, and complete the setup to enhance your account's security.


4. What happens if I lose access to my account?


For account recovery assistance, please contact our support team at 78248 78248 or email support@giottus.com, and we will guide you through the process.


5. How does Giottus handle hacks /breaches?

Giottus handles hacks and breaches with a combination of security measures, incident response, and user protection, including multi-factor authentication, cold storage, regular audits, and regulatory compliance.

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