My Account is Blocked. What should I do?
If your account has been blocked because you had entered invalid
password multiple times, please try after sometime. The account block
would have been removed automatically after the freeze period. If the
issue persists, kindly raise a ticket to
https://tickets.giottus.com or send an email to
support@giottus.com.
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I entered the wrong password and my account was frozen. What should I do?
If you enter your password incorrectly a certain number of times, your account will be frozen for a certain period of time in order to ensure your security. Please try waiting for a little while and logging in again. If you have forgotten your ...
How do I deactivate my Giottus account?
If you don’t wish to continue with your Giottus account, you can send a mail to support@giottus.com You will receive a mail for successfully deactivate your account. Once deactivated, you cannot create a new account. In case you wish to reopen your ...
How do I reset my account password?
In login page click on "Forgot Password" next provide your registered email id and click on "Reset Password". After confirming the registered email id complete the mobile number verification through OTP received in your registered mobile number. In ...
I am not able to login to my account.
Kindly ensure that your email ID and the associated password are correct. Make sure that there are no white spaces in the email ID. If you have forgotten your password, kindly reset your password. In case of any other difficulty, contact Giottus ...
What happens to the fraudulent user?
Any user who tries to willfully commit fraud will be blocked from the website and will not be permitted to make new transactions. The User will be allowed to withdraw his balance from his wallet.