If you lost 2FA secret key/want to disable 2FA write an email to support@giottus.com from your registered email. While sending email provide the following details for the verification.

  • In a white paper write 4 details,
    • Giottus
    • Your registered email id
    • Your registered mobile number
    • Present-day date
  • Hold this white paper, your ID Card (Aadhar/Voter ID/Driving license/Passport/PAN card) and take a photo along with yourself. (Check this sample image for your reference).
  • Our team will contact you further to complete the process.

Once 2FA reset login OTP receiving will be changed to Mobile OTP.